Grosvenor App Review

Established in 1970, most veteran punters have heard the name Grosvenor Casinos before. They run a chain of over 53 casinos across the UK and are headquartered in Maidenhead, UK. The casino company is owned by the parent organization, The Rank Group.

Today, we will dive deeper into their casino app in our Grosvenor App Review to give you a comprehensive outlook on their mobile games, promotions, banking options, customer support, and much more.

Casino Information

Website URL www.grosvenorcasinos.com
Gambling Licenses UK Gambling Commission under licenses 38750, 614, 33465, and 34161. The Alderney Gambling Control Commission under licenses 13 C1 and C2.
Deposit Methods At a Grosvenor Casino, MasterCard, Visa, PayPal, Paysafecard, Bank Transfer, Skrill, NETELLER
Withdrawal Methods MasterCard, Visa, PayPal, Paysafecard, Bank Transfer, Skrill, NETELLER
Withdrawal Times Under 5 minutes for Visa Direct and PayPal, 1-3 working days for others.
Withdrawal Limits Minimum = £10. Maximum = £15,000/ day
Restricted Countries The United States and many more.
Platform Type Online and Mobile
Currencies British Pounds (£)
Languages English (British)
Owner The Rank Group
Established 1970
Is Live Chat Available? Yes
Contact Mail support@grosvenorcasinos.com

Grosvenor App Review

Grosvenor Casino was formerly named County Clubs and was known as Grosvenor Clubs until 1969 when they officially changed their name to Grosvenor Casinos. Their owners work exclusively in the online gaming, bingo, and casino industries around the UK, Spain, and Belgium.

They have more than 6,300 employees in the UK alone and are licensed and regulated by the UK Gambling Commission. Recently, in 2017, they became the shirt sponsor for London football club Fulham F.C.

In 2013, they were joined by Evolution Gaming to create a ‘Live Casino’ with games like roulette, blackjack, and baccarat. A few years later, in 2016, they launched a new Grosvenor sports app with Kambi.

It isn’t uncommon for land-based casinos to enter the online realm, and that is exactly what Grosvenor has done.

Today, they offer more than 300 mobile games online through the Grosvenor android app, iOS app, and on desktop browsers through their website. Their online games are powered by IGT and around seven other top developers, which is impressive.

Whether you use a Mac, PC, or smartphone to access the Grosvenor website or app and its games, you will be surprised at the smooth gaming experience. It isn’t always the case that a land-based casino chain provides a great online and mobile experience.

Their app is modern and well-designed for excellent usability, provides a great user experience, and is also responsive to allow enjoyment of any of their live dealer games on your mobile devices. It is no wonder they have garnered so much respect among online and mobile gambling platforms.

Features such as an accessible navigation bar and HD streaming of Grosvenor exclusive tables are just a few things that make the app one of the best in the business. Their mobile app runs stable, and they keep it up to date, surprisingly more than the Grosvenor Casino desktop site, which sometimes experiences glitches.

As mentioned, there are plenty of games on offer, from baccarat to bingo, mahjong to roulette, and poker to pachinko. However, their most notable “Live Dealer” games include roulette, blackjack, baccarat, and 3 different poker styles, all available on mobile through the Grosvenor android app and iOS app.

Our research indicates that their app is a standout option, particularly for baccarat, poker, and roulette players.

The Grosvenor customer reviews on the App Store rate it at a respectable 4-stars, which is a good indication that it lives up to expectations. You can deposit funds into your betting account through PayPal on your mobile device, Visa, MasterCard, Paysafecard, or at a land-based Grosvenor Casino.

However, one security aspect we found missing from the app was fingerprint verification. In our opinion, if they included biometric verification for accessing betting accounts, it would add immensely to the overall user experience.

Promotions and Bonuses

Like many competitors in the industry, there is plenty of Grosvenor bonus and promotional offers up for grabs. For starters, you get the Grosvenor welcome offer of “Deposit £20 Play with £50”. When you create your account and make the first deposit, this is a straightforward and easy-to-avail Grosvenor sign-up offer.

All new players can also benefit from the “Double the Odds” promo on their first sports bet, which lets them double their odds for any bet on any sport. Other Grosvenor promo offers include plenty of regular weekly promotions for their existing players.

Currently, there is a “£5,000 Prize Draw” for new players when they deposit during the first week of November. There is also a “Bonus Vault” offer every Tuesday and some daily offers, including “Wheel of Wins”, which is a Grosvenor free spins promo, and “Inferno Roulette Jackpots” for big cash prizes.

There is also an option to enter a Grosvenor bonus code for further bonus value.

Their poker games offer daily and weekly free-to-play poker tournaments and a few celebrity-endorsed weekly poker games and tournaments with monthly leaderboard payouts.

Unfortunately, there are no Loyalty programs currently on offer by Grosvenor Casinos. However, they have a dedicated team that monitors member activity, like deposits and bets, to determine whether certain accounts should be awarded VIP status.

If your activity is regular enough, they provide you with a free VIP upgrade. The benefit of this upgrade is that you will receive exclusive VIP promotional offers in your email that are not available to regular members or advertised anywhere on their platforms.

This seems like a casual approach, considering that many competitors offer more favourable welcome offers, promotions, bonuses, and programs. Perhaps Grosvenor believes that their long-standing name in the industry allows them to get away with not offering such benefits.

Banking Options

No Grosvenor app review would be complete without discussing how punters can deposit their money and claim winnings with a Grosvenor cashout. There are four main Grosvenor withdrawal and deposit methods: Visa, MasterCard, PayPal, and Paysafecard.

Other methods include NETELLER and Skrill. However, these methods will not grant you the Grosvenor welcome bonus on your first deposit, so you may want to consider how you make your first deposit.

There is also an option for depositing money at a Grosvenor Casino, but this option may only be reserved for VIP members. Here is a simple chart to break down the Grosvenor withdrawal and deposit methods and their claimed processing time.

Method Fees Minimum Deposit Deposit Processing Time Minimum Withdrawal Withdrawal Processing Time
MasterCard None £5 Instant £10 1-3 working days
At a Grosvenor Casino None £5 Instant N/A N/A
Visa (non-Visa Direct) None £5 Instant £10 1-3 working days
Visa (Visa Direct) None £5 Instant £10 Within 5 minutes
PayPal  None £5 Instant £10 Within 5 minutes
Paysafecard None £5 Instant N/A N/A
Bank Transfer N/A £5 N/A £10 1-3 working days

 

While they claim to have quick withdrawal processing times, in reality, a Grosvenor cashout may take up to 5 days, especially if you are using a method that Grosvenor Casinos does not prefer. The maximum withdrawal limit is £15,000 per day.

All of your deposit limits are set to work on a rolling period, meaning that they do not refresh from the start of each day, week, or month. Therefore, you can deposit either 24 hours, 7 days, or 1 month to the exact date and time of your last deposit.

While this may be frustrating for some punters, these limits are designed to promote responsible gambling. The good thing is that there are no fees applied when you make a Grosvenor withdrawal or deposit unless you opt for bank transfers, in which case, it depends on your bank’s policies.

Overall, these banking options are not the best by any standards, but they are fairly convenient because Grosvenor covers the main channels like PayPal, Visa, MasterCard, and Bank Transfers. We feel that an option for cryptocurrencies would make a great addition to these methods.

Customer Support

Players who want their Grosvenor queries answered by a human being over the phone get friendly and attentive service. However, their customer support lines are only open from 8 am until midnight.

There is also a Grosvenor live chat option, which is very easy to use, and it even offers an FAQ section that answers around 100 of the most frequently asked questions. It also has a helpful search function to find answers for your specific queries efficiently.

Our research for this review revealed that whether on the phone or in chat, their customer service representatives are quick to respond and cheerful and pleasant throughout the conversation. Overall, we think they are customer-friendly because they respond quickly, provide solutions, and exhibit a positive demeanour.

You can also contact them through the Grosvenor email and expect a fairly quick response to your queries. However, we took the liberty to go through hundreds of online reviews to determine the common complaints and whether other customers had the same pleasant experience we did.

Unfortunately, we found more complaints and bad customer service experiences than good ones. Some complained about app glitches, poor customer service, and how Grosvenor live chat could not resolve queries, but the biggest concern among bad reviews was regarding unfair gameplay.

Customers complained about how they felt the games were rigged and stealing money. Surprisingly, Grosvenor was quick to respond to each of these bad reviews with possible solutions and fairplay policies, which makes us think these bad reviews maybe people who had a bad gambling run.

Regardless, positive reviews praised the app, easy to avail the welcome bonus, friendly customer service, and helpful support from Grosvenor live chat.

While we could not fault the customer support or Grosvenor live chat, we suggest you try it yourself with the following Grosvenor contact information.

  • Grosvenor Phone: 0800 083 1990
  • Grosvenor Email: support@grosvenorcasinos.com
  • Grosvenor Live Chat: Visit www.grosvenorcasinos.com, or go to https://rank.secure.force.com/chat/?cid=9e3887e44789c460c5ea2de80f94cc7b#/liveSupport

You can also walk into a land-based Grosvenor Casino and ask to speak to a representative or agent. This is truly a game-changing experience for online and mobile players and perhaps the best customer support method that many bad reviewers would benefit from.

After all, nothing beats a face-to-face conversation to solve problems.

Final Verdict

Grosvenor Casinos is an excellent land-based casino operator that has been in the industry for as long as anyone else. Surprisingly, they have developed online and mobile experiences that rival their land-based gaming experience, especially when you consider their Live Dealer games.

While it isn’t uncommon for established casinos to join the online realm, perhaps none have managed to do it as well as Grosvenor Casinos. However, our research for this Grosvenor review has shown us that while they offer a great online and mobile gaming experience, Grosvenor could improve upon some areas.

For instance, the customer support department’s ability to resolve queries could be improved, as pointed out by reviewers. Similarly, Grosvenor can introduce more banking options like cryptocurrencies and implement better offers, promotions, and bonuses.

The lack of biometric verification and a proper VIP or Loyalty program is perhaps the biggest drawback for punters, especially those who have been supporting and playing on the platform for a long time.

With that, we have reached the end of our Grosvenor App Review. We hope it helped you understand the platform better and gave you a comprehensive outlook on their mobile gaming experience.

FAQ

Here are some frequently asked questions regarding Grosvenor Casinos and the Grosvenor App.

Who owns Grosvenor?

Grosvenor Casinos is owned by The Rank Group, which exclusively operate in the online gaming, bingo, and casino industries. Grosvenor and the Grosvenor logos are registered trademarks of Rank Leisure Holdings Ltd.

Is Grosvenor App Legit?

Yes, Grosvenor App is a legit app that runs over 300 online gambling games and Live Dealer games for the Grosvenor Casinos. You can play games with real money and withdraw your winnings without the fear of being scammed. Grosvenor Casinos and their online games are licensed and regulated by gambling authorities.

Is Grosvenor licensed by the UK Gambling Commission?

Yes, Grosvenor is licensed and regulated by the UK Gambling Commission under licenses 38750, 614, 33465, and 34161. These are various licences that allow Grosvenor to offer their gambling games online and in their land-based casinos.

Players outside the UK are licensed by The Alderney Gambling Control Commission under licenses 13 C1 and C2.

How to download Grosvenor app?

Depending on the type of mobile device you use, you can easily download the Grosvenor Apps from either the Google Play Store or the Apple App Store.

How long does Grosvenor take to withdraw?

All your deposits to your Grosvenor betting account are near-instantaneous. However, as expected, withdrawing money takes more processing time. Grosvenor claims the processing time for most withdrawal methods is 1-3 working days, whereas some like Visa Direct and PayPal take just 5 minutes.

Our research found that withdrawal for the longer methods may take up to 5 days, especially if you are using a method that is not among their main, preferred methods for banking.

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